BT customers to face 9.3% price rise

BT have stated that most of their customers will face a price rise of 9.3% by the end of March, blaming the increase in bandwidth usage and the jump in inflation. Most people will be aware that inflation is at a 30 year high of 5.4% (and the majority of bill payers will be waiting anxiously to see which services they will be paying more for), but at more than double the cost of inflation many are asking how BT can justify such a hike in price.

BT’s Nick Lane, managing director for consumer customer services wrote that usage has dramatically increased in comparison to 2018, with 90% more recorded on their network alone. Such a dramatic increase is hardly surprising given the fact that more than 90% of the population were confined to their homes during lockdown, with people either working from home, home schooling or simply keeping boredom at bay with online gaming and streaming.

It seems that BT foresee that they will need to add network resources to ensure that they keep up with an ongoing demand that their customers will have so to sustain a balance of working from home and the office.

BT have stated that customers on their at-cost social tariff, BT Home Essentials, or those customers that only subscribed to a land line telephone service will not be impacted by the jump in price.

What will you do if you receive a letter from BT informing you that the cost of your broadband internet is increasing? We have seen an increase in customers shopping around for better deals since BT announced that it would be terminating its analogue telephone lines in 2025. A proclamation that has freed customers from the idea of a telephone and internet bundle culture.

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