Accessibility

At Bentley Telecom, we want all our customers to have the best possible experience whenever you need to contact us. We recognize that some customers may occasionally require additional support when communicating with us or using our services.

Extra support needs can be short- or long-term and may arise from a physical or mental disability, medical condition, or accident. However, life events such as bereavement or divorce can also have a significant impact, and we understand that in these circumstances, our customers may need a little more help and understanding.

When you reach out to us, we may not always be aware that you require additional support. If you let us know, with your permission, we will make a note on your account so we can assist you in a way that best suits your needs.

Here, you’ll find information about the various ways Bentley Telecom supports customers who need extra assistance.

  • Cognitive Impairment

    Our Cognitive Impairment Policy is dedicated to ensuring that all broadband subscribers, including those with cognitive impairments, have equal access to our services. We are committed to providing accessible support, clear communication, and tailored solutions to enhance the experience for all users.

    Cognitive Impairment Policy

  • Hearing & Communication

    Our Hearing & Communication Policy is designed to ensure that all broadband subscribers, including those with hearing or communication challenges, can access and fully enjoy our services. We are committed to providing clear, accessible communication and offering tailored support.

    Hearing & Communication Policy

  • Sight

    Our Sight Policy is dedicated to ensuring that all broadband subscribers, including those with visual impairments, have equal access to our services. We are committed to providing accessible support, including screen reader-friendly interfaces, audio guidance, and clear, alternative communication methods

    Sight Policy

  • Mobility

    Our Mobility Policy is focused on ensuring that all broadband subscribers, including those with mobility challenges, can easily access and use our services. We are committed to providing accessible support and flexible solutions that cater to the unique needs of individuals with mobility impairments.

    Mobility Policy

  • Vulnerability

    Our Vulnerability Policy is designed to ensure that all broadband subscribers, particularly those in vulnerable situations, receive the support and understanding they need. We are committed to providing tailored assistance, flexible service options, and clear communication to meet the specific needs of individuals facing challenges such as illness, financial hardship, or other personal difficulties.

    Vulnerability Policy

  • Monitoring and Managing Our Policies

    We are committed to regularly monitoring and managing our vulnerability and other customer-focused policies to ensure they remain effective and responsive to the evolving needs of our subscribers. Through ongoing assessments, feedback from customers, and close collaboration with support teams, we will continuously improve our services and policies

    Policy Management