Vulnerability Policy

At Bentley Walker, we’re dedicated to treating every customer fairly and with respect, especially when facing vulnerable situations. Life presents all of us with challenges, and sometimes those challenges can leave us feeling vulnerable. Whether it’s due to age, physical or mental health conditions, or communication difficulties, we understand that such situations can be either temporary or ongoing, and that extra support can make all the difference in helping you stay connected.

Our team is here to help you with any specific needs you may have. If you let us know, our sales and customer support staff will work with you to find the right solutions. While it’s not always easy for us to recognize when someone may need additional assistance, please feel free to share your needs openly with us. We’re committed to offering the right products and services for your unique circumstances, and we’re always just a call or email away.

If you need to make us aware of any special requirements, simply call us at 02392 311 103 or email us at sales@bentleywalker.com. We’re available Monday to Friday from 8:00 am to 5:00 pm. You can also authorize someone else to contact us on your behalf if that’s easier for you. Rest assured, any information you provide will be handled with complete confidentiality and in line with data protection laws.

Your well-being matters to us, and we’re here to support you every step of the way.